Customer Reviews
Jordan came out to our house to fix our AC unit and was absolutely wonderful! He was polite, on time, knowledgeable and went above and beyond. He explained everything he did before doing it which was very helpful. I would definitely recommend using Bud Matthews for AC repair services! Thanks again Jordan for all your help!
Cory from Bud Matthews did an excellent job diagnosing and repairing the unexpected plumbing leak in our wall that was leaking down through the basement ceiling. He arrived earlier than scheduled (which was great!) due to concern that we had turned the water off to our house and he wanted to address the issue as quickly as possible. He carefully checked and rechecked to ensure he had identified and corrected all the sources of the leak (and there was more than one!). We enjoyed meeting him. He is an asset to your company!
BMS technician Victor, who replaced our water-pressure valve, did excellent work, explained the problem thoroughly, and had great customer service.
We have had continuing sewer issues and Bud Matthews finally solved our problems. Tyler was our initial plumber. He responded quickly to our request and the blockage was fixed. Or so we thought. After a few months, we required Tyler again and this time he used the dreaded sewer camera to identify a slump in the line that was the problem. Or so we thought. This slump would require yard surgery with a backhoe and eventually we were given a quote. I would have given Bud Matthews only three or four stars at this point because it took quite a while between the time we got the quote and the time we finally got action. However, in the end, they deserve five stars because of their professionalism and diligence in solving our TWO sewer problems. After addressing the slump, they weren't quite satisfied and used the camera again. This time after repeated examinations of one small section, they ascertained a small crack in the line that had allowed some tree roots to enter. This was not easy to find but uncorrected would have eventually caused us more sewer grief. This required more deep digging and more repair work. This should solve our problems (or so we hope!). All this activity required two days and the excellent team work of Derrick, Darrel, Matt, and Joseph. We thank them for their perseverance and hard work.
I had a non-emergency (yet important!) plumbing issue and was a little panicky and also expecting the worst. I called and got a same-day appointment. Victor showed up early and took care of the issue like it was nothing and it took far less time than I thought it would. I am SO appreciative of Victor's time and effort this afternoon. I'll be reaching out again about some necessary upcoming work I have on the horizon!
I highly recommend Bud Matthews services. They have provided services for me a couple of times over the last few months. They are always very responsive and can usually get you scheduled next day depending on the service. Darrell, Matt and Derick were great to work with on my last service. They were all very professional and able to complete the toilet installation and valve repair in a shorter time than anticipated. Pricing is fair as well.
Matt and Scott did an outstanding job installing two toilets for us. They were on time, quick, thorough and very professional. I will have these two men back to do plumbing work for me anytime.
Darrell was the lead plumber on our job. He was professional in all aspects of his work. He was an effective communicator throughout the Instalation of the Tankless Hot Water heater to replace a very old and contaminated tank hot water heater. He also installed a washing machine hook up and plumbed the drain into a challenging 1955 Cast iron waste line. He kept his wok area clean and neat in the midst of our renovation work to refinish all of the hard wood floors and paint the entire interior. He cleaned up his work area and in the crawl space as well. This is exceptional for plumbers based on my life long experience. Derek did the estimate on the work and was was timely and clear with the whole process. The scheduling and billing folks I interacted with on the phone were friendly and helpful. I will recommend this company to anyone who asks for someone to do plumbing work.
BMS was the only one of four companies I called who could actually show up the afternoon I needed them. Darryl and Matt showed up at the beginning of the time window, found the problem, replaced the pump, and put back all the paint cans and stuff they had to move to get to it. They were also very courteous.
They installed a heat pump hybrid water heater for us. Darrell was great. Communicative, on time, professional.
Very responsive in identifying and fixing sewer pump failure. Highly recommend Darrell and Matt!!
On time on budget very friendly. What else could you ever ask for in a plumber. See what treasure they found behind my walls left by the builder.
We called Bud Matthews to remove our old junky kitchen faucet and install a nice new one. Scott, their plumber did a great job! He was very knowledgeable and willing to answer our questions. He arrived on time and left everything nice and neat. We really enjoy the new faucet and will not hesitate to call Bud Matthews services again.
Darrell Hughes and his work mate did a great job replacing our water line. Derrick organized the job very well. I’m very pleased with your service. THANKS! Ben Cutrell 52 Oakwood Dr Chapel Hill NC
They have stood behind their products and services for years. Very reliable.
Incredibly fast and efficient service. Called about the hot water heater, they showed up the next day when they said they would, easily diagnosed the problem and fixed it within a couple of hours. Maybe a bit expensive but good quality work. Darrell helped us out and did a great job.
This company is absolutely excellent ! They remodeled in our home and were courteous, talented, obliging and easy to contact and communicate with. Donna Besch
Another excellent experience with Bud Matthews and team! We had an emergency issue with our water heater. Everyone was wonderful from Fred and Tim who showed up to trouble shoot and give us a quote, to Darryl and Matt who were there in a day to replace our tankless water heater perfectly. Everyone was on time, helpful and professional. The team is always so knowledgeable and nice. Highly recommend this small, local business! Will be using them for additional work around the house.
Having had some bad experiences with other companies…it’s nice to feel like I’m getting a fair deal with an honest company.
Diagnosed problem with GE dishwasher. Helped me decide whether to repair or buy a new one. Just bought a new Bosch, which I’ve scheduled you to install on Nov 4. Or earlier if possible! Thanks!! Ann Henley
Dishwasher Repair: From the first call, receptionist, to service technician very professional and the service fee was reasonable. I will use them again and highly recommend.
These guys are amazing. Professional, skilled, on time. They really seem to care about their work and they appreciate my business. I call them for everything. I highly recommend them.
We purchased a new HVAC system this summer, and there was a minor problem with it when fall arrived and it was time to turn the heat on. A technician arrived within 30 minutes of our call, and repaired the installation issue under warranty. The AC unit is far more efficient than the unit it replaced, cutting energy use by a third.
I actually decided to just replace the broken unit and I didn't end up having them repair anything. But, they were always very friendly, responsive and helpful with the whole process. Next time something breaks around the house, I have them on speed-dial.
Benjamín and David were prompt, friendly, professional, AND best of all, the washing machine works now!
Fred was very friendly, knowledgeable and on time. We appreciate his service.
Nice, friendly employees. Pet friendly. Quickly in and out. Explanation of everything they were checking.
The two young men who worked on our washer and vacuumed out our dryer vent were excellent in every respect. Knowledgeable, efficient, kind and helpful. Could not have been more pleased with this service.
Such a pleasure to see such a team effort until the job was completed. Beautiful workmanship!
Semi-annual maintenance. Identified two problems and addressed both. He took the time to explain each to my satisfaction.
Had whole house dehumidifier installed. Excellent service and communication. Highly recommend!
As usual, Bud Matthews was GREAT! I got scheduled quickly. Paul was a bit early, jumped right in and did a fantastic job with everything that needed to be done. He was super careful about some melting mess, and lugged parts outdoors to work out there. I had ordered the parts I needed in advance and everything was resolved just perfectly. Thanks Bud Matthews and Paul for once again coming through in the most professional and excellent manner!
Jordan did an amazing job installing a new dryer vent. They were early, professional, and went above and beyond removing and moving an old cabinet. Thanks again!
I had to replace both a conventional bathroom sink faucet as well as the guts on a pedestal sink. Tyler came out, and he was amazing! Conscious of the fact they charge by the hour, he went straight to work. No wasted time, no wasted motions. Knew exactly what to do and was in and out in just under one hour. Also, a polite professional with a great personality. He and Bud M are now my go-to plumbers!!!
The Bud Matthews service tech arrived early, explained and showed me the issue that he found. He fixed the AC while explaining that it was *possible* we would need a more invasive long-term solution later. The price was reasonable and I felt very positive about the overall experience and interaction.
