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Serving the Chapel Hill Area for Over 40 Years!

Water Heater Repair and Installaion in Chapel Hill, NC

Water heaters have a very basic yet fundamental purpose in our households. Hot water allows for cooking, cleaning, and bathing: the foundations of civilization, all brought to you by a cylindrical tube located in your basement or garage. Water heaters have branched out and now utilize different systems for performing the same task, but old-fashioned tank models still remain in wide use. No matter what type of water heater you have, you need a service company that can install, repair, and maintain it to keep it running at its best.


The main difference in water heaters is the method by which they do their job. Tanked models use a large tank which heats up via a series of burners, while tankless systems use heated coils wrapped around pipes that the water passes through on the way to the faucet. Heat pump water heaters facilitate heat exchanges with the outside air to warm their water, helped out by circulating refrigerant. They all perform the same task, but they use radically different means to do with. When it comes to installation and repairs, you should never trust a one–size–fits–all approach to them.


Most homes still use tank heaters because they’re reliable and do their jobs without complaint. That can sometimes lead to complacency, however, which means you should always have yours serviced at least once a year. If anything unusual crops up, from strange noises to discolored water, pick up the phone and call Bud Matthews Services right away!


Tankless water heaters involve a more complicated installation process than tanked models, and because they have more complex components, they tend to need repairs more often. Because they don’t need to heat an entire tank full of water, they use much less energy than tanked models, and installing one may be a perfect fit for your home.


Heat pump water heaters use the principles of air conditioning to heat your water: heating refrigerant and transferring the heat into the water supply. They require specialized techniques to fix, but like tankless systems, make up for it with inexpensive heating costs.


Repairing a water heater means taking a hard look at the problem and determining the best method of resolving it. A faulty valve or a leaky connector pipe is one thing, but if the trouble is more significant, you need a service that will not only fix it but will make sure it stays fixed. We can conduct any kind of repair your system may need, and we’ll discuss your options with you beforehand, so you know whether repairs are practical or if replacing the water heater might be better.


The variety of water heaters available means that you need a service with the knowledge and experience to handle them all. That means setting up an annual maintenance session that checks for potential problems before they get started. A plumbing technician can do wonders by merely tightening loose valves, draining sediment out of the tank, replacing the anode rod, and similar steps. By trusting a professional to do it, you can rest assured knowing that those little details are taken care of, and if further repairs are needed, they can spot those problems when they’re still small enough to be treated easily. Bud Matthews Services has the personnel to handle the issue properly. Give us a call today and let us show you what a difference we can make!

See What Your Neighbors Are Saying

“Many heartfelt thanks to the people I talked with on the phone late this afternoon who were concerned enough to send Pat over to check on our frozen pipes and dripping shower. Pat was so kind and professional and fixed...”

– Rindi

“Bud, I want to send my thanks to your company and especially to Scott. He got into more than he bargained for on our project yesterday. He went out and got different parts and went the extra mile to make...”

– Dave W.

“They were professional, honest, and cleaned-up after their work, and even took the shop-vacuum around the living room for good measure (we have a GSD - say no more)! Nice folks.”

– Judith A. – Pittsboro, NC

“Bud Mathew responded to our call even though it was made during the weekend. Plumber came to the house, identified the problem, gave us a temporary fix and suggested we wait until Monday to fix it. (That saved us some...”

– Gloria C. – Carrboro, NC

“They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. Works great now!”

– Jane S. – Chapel Hill, NC

“Repair people were punctual and cordial. They troubleshot a problem, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient...”

– Diana B. – Efland, NC

“We were very happy with the process and outcome. Noah was very responsive. If he couldn't answer his phone when I called, he quickly returned calls. Everyone was very polite and respectful. They did a great job. Noah made good...”

– Jeffrey H. – Durham, NC

“They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me...”

– Lindsey S. – Chapel Hill, NC
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Certifications & Affiliations

We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to or being required to remain home for extended periods of time. More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the CDC, WHO and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers. Including:

  • Equipping all technicians with masks, gloves, and disinfectants.
  • Social distancing – Avoid handshakes and limit direct contact with customers during their visit.
  • Requiring technicians to clean all surfaces with disinfectants before and after performing work.
  • Requiring all employees to stay home if they are experiencing symptoms such as shortness of breath, coughing or fever.