Putting in new windows for a home is a job that people often associate with remodeling. It’s true that new windows can make an enormous difference in the look of a home, as well as create better light and atmosphere inside. But putting in new windows for an older house is also a great way […]
Putting the word Danger! right at the front of a title of a blog post about furnaces may make it sound like gas furnaces are inherently hazardous pieces of equipment. The truth is that natural gas furnaces—which are found in more homes than any other type of heater—are built for safe operation. If you take regular care […]
The furnace that does the important job of keeping your home warm has probably been “on vacation” for most of the summer and well into the fall. But it’s almost time for the furnace to get back to work: temperatures are dropping, and winter lurks right around the corner. When you turn your furnace on […]
December is a time of year when many people go off on vacations. Sometimes it’s extended trips to stay with family for the holidays, other times it’s a way to spend the winter holidays in a sunnier, warmer climate. But whatever the reason that you might decide to go on a winter vacation, you should […]
One of the big advantages (among many) of using a tankless water heater to provide hot water to your home is that it needs fewer repairs than standard storage tank water heaters. The reason for this is that a tankless system undergoes less much stress because it doesn’t have to use energy continually to maintain […]
Regular fireplace cleaning isn’t simply about making sure that your home’s hearth looks as attractive as possible (although that alone is worth scheduling the service). It’s also an important measure for safety and the efficiency of your fireplace. And you need to make sure that you only schedule it with skilled fireplace experts who know how […]
Winter in Durham can be a lovely season, especially if you don’t mind chilly weather. But it’s also a period when flu and cold germs run rampant, and people miss many days of work, quality time with their families, and the enjoyment of vacations because of illnesses. There are steps you can take to reduce […]
The serious cold has yet to arrive in Durham, but now is the time to prepare your home for those freezing days. We hope you’ve already arranged for heating system maintenance from our professionals, because there is no finer way to defend your heater—no matter what type it is—than routine inspections and check-ups. But there’s […]
Nobody wants to spend more money than they need to on anything. The tricky part, however, is recognizing where you’re spending too much money in the first place. One area in your house where you’re probably paying more than you need to is winter heating. Because people are accustomed to thinking of their heating bills […]
You may have heard the term hard water used to refer to a condition of the water moving through a plumbing system. It’s a strange phrase at first… isn’t “hard water” ice? But hard water is a serious problem for residential plumbing systems, and unfortunately it’s a common trouble that occurs in many houses today. We’ll share […]
“Many heartfelt thanks to the people I talked with on the phone late this afternoon who were concerned enough to send Pat over to check on our frozen pipes and dripping shower. Pat was so kind and professional and fixed...”
“Bud, I want to send my thanks to your company and especially to Scott. He got into more than he bargained for on our project yesterday. He went out and got different parts and went the extra mile to make...”
“They were professional, honest, and cleaned-up after their work, and even took the shop-vacuum around the living room for good measure (we have a GSD - say no more)! Nice folks.”
“Bud Mathew responded to our call even though it was made during the weekend. Plumber came to the house, identified the problem, gave us a temporary fix and suggested we wait until Monday to fix it. (That saved us some...”
“They replaced a number of parts in my old Maytag dryer. It has been very reliable for 26 years and I want to keep it rather than buy a new one. Works great now!”
“Repair people were punctual and cordial. They troubleshot a problem, trying different approaches when the first try didn't work to clear the line. They explained everything they were doing as they did it while we watched. They were very efficient...”
“We were very happy with the process and outcome. Noah was very responsive. If he couldn't answer his phone when I called, he quickly returned calls. Everyone was very polite and respectful. They did a great job. Noah made good...”
“They fixed my LG Front Load Washing Machine, which was leaking. They also helped me level it properly. They were on time, they provided clear estimates, they were professional, and they clearly explained every step of the process to me...”
We recognize that our services are of a special and often emergency nature, and we remain fully committed to fulfilling the needs of our community even as potential demand for our services may increase with more families either choosing to or being required to remain home for extended periods of time. More importantly, the safety of our employees and customers is always our highest priority, and we recognize that heightened diligence and focus on health and safety is required during these challenging times. We are actively monitoring updates from the CDC, WHO and local health officials; and we have been proactively and continually implementing measures and developing plans to prioritize the health and well-being of our employees and customers. Including:
- Equipping all technicians with masks, gloves, and disinfectants.
- Social distancing – Avoid handshakes and limit direct contact with customers during their visit.
- Requiring technicians to clean all surfaces with disinfectants before and after performing work.
- Requiring all employees to stay home if they are experiencing symptoms such as shortness of breath, coughing or fever.